Refund Policy

How refunds work for e1sim data plans and top-ups.

Last updated: August 10, 2026

Can I get a refund for e1sim services?

We understand that sometimes things don’t go as planned. That’s why we offer a straightforward refund policy and guarantee for our data plans. The website e1sim.com is operated by Sanders Soft Limited, a technology company based in Paphos, Cyprus (“e1sim”, “we”, “us”). Before making a purchase, please ensure that your device is eSIM compatible and carrier-unlocked.

Data Plans & Top-Ups Refunds

• 30-Day Window: You can request a refund within 30 calendar days from the date of purchase. • Usage Conditions: Refunds are only available if the product or service has not been activated, used, or expired. The cost of data and any e1sim services actually used will not be refunded. • What Counts as Activation: Activation includes installing the eSIM profile, connecting to a mobile network, or starting data usage. For unlimited daily plans, a day counts as used the moment your device connects to a mobile network and the 24-hour usage period begins.

Technical Issues & Malfunctions

• 1-Hour Reporting Window: If you experience a malfunction or technical error, you must notify us strictly within 1 hour of the issue occurring. • How to Contact Us: Reach out via support@e1sim.com or use the contact form on the Website. • Required Details: Please provide clear details and screenshots so our technical team can quickly identify and resolve the problem.

Refund Methods & Limits

• Original Payment Method: Confirmed refunds will be credited back to the same payment method you used to make the purchase. • Refunds under €10: If your approved refund amount is €10 or less, it will be issued exclusively to your internal balance in the form of e1coins. • e1coins Rules: Standard e1coins are promotional, non-refundable, and cannot be exchanged for cash. However, you can request a refund of e1coins if there is a confirmed technical malfunction reported within 1 hour with screenshots.

Third-Party Marketplace Purchases

• Platform Rules Apply: If you purchased our service via an external marketplace or platform, the refund and cancellation rules of that platform take precedence. If your request is rejected under their rules, e1sim is not obligated to provide a separate refund.

Processing Time

• 15 Business Days: Any refund request will be reviewed and processed within 15 business days of receipt.

Technical Constraints and Processing Timelines for Refunds

Refunds to the original payment method depend on the processing capabilities of your payment provider, card issuer, or bank. e1sim does not control or guarantee when the credit appears on your account. Therefore, e1sim is not liable for holds, processing times, or delays caused by third-party payment providers.