Question 1

How can I pay for a plan?

Accepted Answer

Plans are paid via Stripe. Supported methods: Visa, Mastercard, Amex, Apple Pay, Google Pay, Amazon Pay, Klarna, Revolut Pay, and more.

Question 2

Which countries are available?

Accepted Answer

e1sim provides eSIM coverage in 148 individual countries and 10 regional bundles including Asia, Europe, Global, LATAM, and Middle East.

Question 3

Are SMS and voice calls available?

Accepted Answer

No — we only provide data plans. SMS and voice calls are not supported.

Question 4

How long are plans valid?

Accepted Answer

Plan validity ranges from 1 to 365 days. Validity starts from first use of mobile data, not the purchase date.

Question 5

How do I install my eSIM?

Accepted Answer

Scan the QR code from your confirmation email. Open Settings → Cellular → Add eSIM, scan the code and you are online in under 2 minutes.

Question 6

Which devices support eSIM?

Accepted Answer

iPhone XS and newer, Google Pixel 3+, Samsung Galaxy S20+, and most 2019+ Android flagships. Full list at e1sim.com/compatibility.

Question 7

Can I use eSIM on a tablet?

Accepted Answer

Yes — compatible models include iPad (2019+), iPad mini 5+, iPad Air (2019+), iPad Pro (2018+), and select Android tablets.

Question 8

Can I use eSIM on smart watches, Wi-Fi routers or car systems?

Accepted Answer

Yes — if your device is unlocked for third-party operators. Check the full list at e1sim.com/compatibility.

Question 9

Can I renew a plan on the same SIM, or do I need a new one?

Accepted Answer

No new SIM needed. Go to My eSIMs, click Renew Plan, complete payment and your data and validity are extended.

Question 10

Are there unlimited data plans?

Accepted Answer

Yes — unlimited plans are available for select destinations. Browse all plans at e1sim.com/simcards.

Question 11

Can I use the same eSIM on two phones?

Accepted Answer

No — an eSIM profile can only be installed on one device at a time.

Question 12

What is the referral program?

Accepted Answer

Earn up to 10% from top-ups and purchases of users you refer. Earnings are credited as EUR to your balance.

Question 13

What is the bonus program (e1points)?

Accepted Answer

Earn e1points cashback on purchases, redeemable when your balance equals or exceeds the full plan cost.

Question 14

Can I withdraw my referral earnings?

Accepted Answer

Earnings cannot be withdrawn to a bank account, but you can spend them on any plan in the store.

Question 15

Why do I need a balance if I can buy a plan directly?

Accepted Answer

Balance lets you accumulate funds, use referral earnings, or pay with e1points. Minimum top-up is 5 EUR.

常见问题解答